Wirtschaftsquelle takes all complaints seriously. If you believe we have published inaccurate, misleading or unfair content, you can submit a formal complaint by emailing complaints@wirtschaftsquelle.de. We aim to acknowledge every complaint within two working days and to resolve it as quickly as possible, with a full response within ten working days.
How do I submit a complaint?
Send your complaint by email to complaints@wirtschaftsquelle.de. Include your full name, a link to the article or page in question, and a clear explanation of what you believe is wrong and why. If you are seeking a correction, please also state what you consider the correct information to be.
You may also post a letter to our registered office (Office 9, Business Centre, Valletta, 0000) but email ensures the fastest handling. Anonymous complaints are accepted, but we may be limited in how we can investigate them. Complaints are treated confidentially.
Who handles complaints?
All complaints are first reviewed by the fact-checking team led by Christina Scholz, Ansvarig för faktagranskning (emma.sandberg@wirtschaftsquelle.de). She or a member of her team will assess the claim against our editorial standards and source material. If the complaint concerns editorial judgement or policy, it is passed to the Redaktionschef, Sandra Groß, and if necessary to the Chefredaktör, Daniel Simon.
Complaints about advertising, sponsored content or commercial partnerships are handled separately by our partnerships team via advertising@wirtschaftsquelle.de. Commercial concerns never influence editorial decisions, and any complaint about a conflict of interest is escalated directly to the Chefredaktör.
What happens after you submit?
We will acknowledge receipt within two working days. The fact-checking team reviews the complaint against the original sources, the writer’s notes, and our editorial policy. If the complaint is upheld, we publish a correction or clarification as set out in our corrections policy and notify you. If we find no error, we explain our reasoning in writing.
All complaints and their outcomes are logged. The Chefredaktör reviews complaint trends monthly to improve our editorial processes. We do not charge any fee for handling complaints.
What you can expect from us
You can expect a fair, timely and transparent process. Every complaint is investigated by a human editor using the same fact‑checking standards we apply to our journalism. We treat all complainants with respect, regardless of their background or the nature of their concern.
If we make a mistake, we correct it promptly and clearly, and we explain what went wrong. If we do not uphold a complaint, we provide a clear rationale. Our privacy policy explains how we handle any personal data you share with us during the complaint process.
How do we handle mistakes?
If we determine that an article contains an error, we update it in line with our corrections policy. A note is added at the top or bottom of the article explaining the change and the date it was made. Serious or systemic errors may also be addressed in a separate editor’s note or, in rare cases, a retraction.
Factual errors are corrected as soon as possible. We also review whether the mistake indicates a wider editorial failure. Complainants who are unsatisfied with the outcome may escalate their case in writing to the Chefredaktör.
Can I escalate my complaint?
Yes. If you are not satisfied with the initial response, you may request escalation to Daniel Simon, Chefredaktör (anders.lindqvist@wirtschaftsquelle.de). He will review the case personally and issue a final decision within 15 working days. This is the highest internal level of review.
For complaints that remain unresolved after that, we note that Wirtschaftsquelle is registered in Gibraltar and subject to the laws of Gibraltar and Malta. External avenues may include the relevant press or media ombudsman in Sweden or the European Consumer Centre, but we encourage you to contact us first so we can put things right.
Questions or concerns?
If you have any questions about this complaints procedure or wish to discuss a potential complaint before formally submitting it, please contact our news desk at editorial@wirtschaftsquelle.de or the fact‑check team directly at factcheck@wirtschaftsquelle.de. You can also find more about our team and ownership on our Contact page and our ownership and funding disclosure.